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AmeriPlan Health FAQ'S

Answers to commonly asked questions.

                                    

Why choose AmeriPlan®?

AmeriPlan® is the nation's premier Provider Access Organization, saving its members hundreds of millions of dollars in supplemental health benefits since 1992. AmeriPlan® is the largest referral fee-for-services plan in the country. Our track record of success in providing access to affordable supplemental health benefits speaks for itself. We know our business.
AmeriPlan® is a member in good standing with the United States Chamber of Commerce, the American Academy of Group Dental Practices, the National Association of Dental Plans, the National Association of Provider Access Organizations, and the Consumer Health Alliance.

Who is AmeriPlan®?

AmeriPlan® is a Nationwide Provider Access Organization. We arrange for our members to have access to physicians, ancillary services, hospital advocacy, dental, vision, prescription drug and chiropractic providers who have agreed to offer their services at negotiated discounts off their usual and customary fees.

What is AmeriPlan® Dental Care?

AmeriPlan® Dental Care is a Discount Medical Program Organization that offers memberships in its discount dental program. Members can save 25% to 65% on all restorative and cosmetic work (fillings, crowns, braces, etc.) and up to 80% on preventative work (teeth cleaning, x-rays, etc.) performed by a general dentist. Specialist fees are discounted 20 - 25%.

Since the dental program is not insurance or a health care organization, all ongoing dental problems are accepted except orthodontic treatment in progress. Instant Savings, no paper work to fill out and no limits on visits to your dentist.

How does the plan work?

With your Dental Plan membership, you will have access to dental providers who have agreed to offer their services at negotiated discounts off of what they usually charge. For the same quality care, you pay members-only discounted prices at the time of service. No paper work is needed.
To locate a dentist near you, please Click here.
 

Is this Health Insurance?

No. This is a non-insurance, reduced fee-for-service Dental/Medical Plan. Members receive discounts based on our group's aggregated purchasing power. The out-of-pocket payments you make to the dentist are based on a members-only discounted fee schedule. Other advantages of being our Dental/Medical Plan member is that there is no waiting periods, instant savings, no paper work, no age limits. All ongoing dental/medical problems are accepted except orthodontic treatment in progress.

How soon can I use the dental benefits?

Once you sign up online or over the phone, your membership will be activated within one business day. You then become eligible for all dental benefits. All ongoing problems are included, except for orthodontic treatment in progress.

How do I sign up?

You can sign up 7 days a week, 24 hours a day:
Online -Click here
Your application will be safely submitted via secure servers.
Phone -
877-414-1167. We accept all major credit cards or checks.
Regular mail - Click here to have an application sent to you.
We accept all major Credit Cards and Checks.

What is the discount members receive on dental fees?
Members can save 20%-65% on all restorative and cosmetic work (fillings, crowns, braces, etc.) and up to 80% on preventative work (teeth cleaning, x-rays, etc.) performed by a general dentist. Specialist fees are discounted 15%-25%.
How much is the Dental Program (DVPC) membership fee?
  1. An Individual or Entire household membership is $19.95 per month.
  2. Family membership includes all residents in the household including parents, children, relatives, significant others and all permanent residents of the household.
  3. There is a one-time only $20 application fee.

Are there any limits on the type of services included?

There are no limits whatsoever. There are no yearly maximums. You can go to the dentist as often as you like and always get services you need at discounted prices.

How do I pay my Membership Fee?

Monthly or quarterly payments are made ONLY by electronic bank draft or by credit card. INVOICING IS DONE ONLY FOR ANNUAL MEMBERSHIPS PAID ONE YEAR IN ADVANCE.

How much more do the pharmacy, vision and chiropractic benefits cost?

The prescription drug, vision and chiropractic benefits are included at no extra cost with the dental plan membership.

Who are the Dental, Pharmacy, Vision and Chiropractic Care providers?

Your membership welcome package will contain a directory of the providers. AmeriPlan® Dental Care has assembled one of the largest networks of dental providers in the nation, and we are continually adding to this base. These dentists are well established, with successful dental practices. Nationwide, there are more than 25,000 dental providers. Our prescription card may be used at our participating pharmacies nationwide, as well as through mail order. The vision care benefits are available nationwide at more than 12,000 providers, and our chiropractic benefits may be used with more than 7,500 credentialed chiropractors.

How do I use the benefits? Will I be sent a membership information package? What type of customer support do you offer to members?

Within 10 to 14 working days of receipt of your application, you will receive a Member Information Guide, Membership Identification Cards and a Dental, Pharmacy, Vision and Chiropractic Care Directory. Before your first Medical office visit, simply call the toll-free number on the back of your card and our customer service department will help coordinate your office visit.  Present your Identification Card to any AmeriPlan® provider and you will be eligible to get the discounted fees. You pay the provider at the time of service. All members can also access a toll free members' support hotline on the back of your membership card with customer service representatives who are ready to help you out.

What if I want to go to a specific dentist who is currently not within your network?

You will enjoy the Plan discounts only when you see a dentist within our network. You may choose to refer your dentist to join the AmeriPlan® network. Please contact us for details. You may also us the provider nomination form in the back of your member information guide.  Please be assured that all dentists currently within our network are fully credentialed. Their offices have been inspected and comply with AmeriPlan®'s high standards.

I already have dental insurance through work. Can I still sign up for this Plan?

Yes, you can sign up and use this Dental Plan even if you are a member of other Dental Insurance Plans. As an example, the additional benefits of our Plan will help to reduce your out-of-pocket expenses substantially when your insurance benefits have been exhausted.

How do I locate an AmeriPlan Health® provider?

There are three ways to locate a provider. Instructions are included in the Member Information Guide that you will receive with your identification cards. A directory of providers will be mailed to all Dental Plan members as part of your Member Information Guide. Nationwide, there are more than 30,000 dental providers, 50,000 pharmacies, 12,000 vision care providers and 7,000 chiropractors on our plan. 

They are:

How can I refer my personal physician to AmeriPlan®?
If a member calls the AmeriPlan Health® Customer Service number (800-472-3995) the referral will be taken over the phone or the referral can be faxed. A patient’s name must always be associated with provider referrals. The procedure for referring physicians is the same as for referring dentists and chiropractors. Every member is given the referral forms in the New Member Packet that is similar to the dental referral card. A member may also send a referral to referral@ameriplanusa.com.
Can I purchase the medical plan without the DVPC Plus plan included?
No. Presently in most states, the medical plan is only sold as a unit with AmeriPlan Dental Plus™. Florida is the only exception, where the medical plan is sold separately due to state regulations.  
Can I downgrade from AmeriPlan Health® to the Dental Plus Program?
Yes.
Can anyone join AmeriPlan Health®?
Yes.
Can AmeriPlan Health® Benefits be used with Medicare/Medicaid?
No. Medicare does not allow their providers to charge a Medicare patient a different price.
Are doctors reimbursed by AmeriPlan® for their services?
No. As with all of our health benefits, the provider receives the full discounted fee from the member at the time services are rendered.
Do the providers understand that we must pay at the time services are rendered?
When the verification call is placed to the physician’s office, the AmeriPlan Health® Customer Service Representative will tell the provider they must call to reprice the bill over the phone and they should collect payment at the time of the visit.
Why would a medical professional want to participate in the AmeriPlan® Consumer Driven Health Care (CDHC) Program?
There are many reasons, the most important are:
  1. Patient care and treatment is put back into the physician’s hands.
  2. Economic Advantages
    1. The provider gets paid at the time of care. Most insurance plans make the physician wait up to 120 days for payment.
    2. Office administrative costs are reduced.
      • - No paper work to complete.
      • - No paper work to file and follow-up.
      • - No invoices to issue to patient or third-party payer
    3. Net increase in revenue vs. insurance HMO or PPO.
  3. The provider is part of an affiliation of like-minded professionals, without being “under the thumb” of managed care.
  4. AmeriPlan Health® is the New Medicine – the wave of the future, providing members with comprehensive, quality, discounted healthcare.
Do I have to pay when I am in the office?
YES. The member shall pay in full at the time services are rendered. The office will call the AmeriPlan Health® repricing agents, who will conduct a phone repricing and tell the office staff how much to collect from the member once the discounts have been applied. The agent will then fax the repriced claim to the provider’s office and mail an Explanation of Benefits (EOB) to the provider and the member. This way the member can have documentation of their discounted pricing.
What is an EOB?
An E.O.B. is an insurance industry acronym abbreviation for Explanation of Benefits or E.O.B. This is a statement of benefits which lists the codes of the procedures performed at the office, along with normal fees and the amount the member saved. Members receive these statements from the providers’ offices following their visit.
When I arrive for my appointment, how do you ensure the provider will understand how the plan works?
The Customer Service Representative will call the provider’s office prior to the member’s appointment to ensure that the doctor is accepting new patients, to make sure they understand that the members are self-pay at the time of service and to contact the repricing agent for assistance with the bill. A fax is sent to the physician’s office as a follow-up.

In addition, the Customer Service number is on the member’s ID card, and the provider is welcome to contact Customer Service if they have any questions on the program.
If a member wants to know if their doctor is currently in the network. How will Customer Service determine this and what will they tell the member?
A database of network medical providers is maintained and available to AmeriPlan Health® members. (This is also available on the website.) The Customer Service Representative can search for a desired provider by name, specialty, and a local zip code. If the provider is in network, the Customer Service Representative will ask if they plan on visiting said provider. If so, Customer Service will contact the provider’s office on behalf of the member. If the doctor is not part of the network, they will offer the member another provider in the same specialty and area. This is done so that the member may make the most of the program. The member can also submit a Provider Referral/Nomination form so that they can refer/nominate their doctor, who will then be contacted regarding joining the AmeriPlan Health® network.
How often do you check with providers to see if they are still participating in your program?
The Customer Service Representatives will call the provider’s office prior to sending the member to see him/her, and verify that they are accepting new patients and still participating in the program. The only exception would be if the provider has already confirmed within the previous 90 days. In this situation, a fax is sent to the office letting them know the member will be calling to make an appointment and reiterating how the program works. If the previous verification was completed more than 90 days ago, the Customer Service Representative will call the doctor’s office and speak to someone again to verify that they are:
  1. accepting new patients
  2. are still participating in AmeriPlan Health® and
  3. they know to contact the repricing agent for repricing of the fees
What do I do when I need to see a physician?
  1. Member must call AmeriPlan® Customer Service and verify the provider is in network.
  2. Customer Service will call member back. (This could take up to 48 hours on non-emergency needs.)
  3. Member may be directed immediately to a network providers’ office or will be called back with verification.
Might there be areas with very few providers?
There will be some secondary type markets with minimal or no providers. There should not be any major markets with the same issue. We have access to the largest number of “Discount” providers of any program offered. However, there are only a limited number of “Discount” medical providers in the U.S. In a continued effort to provide our members and Brokers/IBOs with the best program available, we will be continuously analyzing various areas to see if we need to “plug in” one of our other networks. Were are not doing business in Vermont, Wyoming, Montana, North Dakota and South Dakota.
If the doctor’s office has lab facilities, can these be utilized rather than having to go to another lab?
Yes. The lab services will be billed at the contracted network discount.
Do I receive a fee schedule for AmeriPlan Health®?
No. Fees will vary by zip code.
Do I receive a separate card for AmeriPlan Health®?
Approved members receive four cards: two AmeriPlan Health® (CDHC) ID cards and two Dental Program (DVPC) cards.
What is the difference between a limited patient visit, an intermediate visit and an extended visit?
A limited patient visit is one where the member is seen for a problem-focused visit with minor problems (physician time 10 minutes), i.e. recheck for a cold.

An intermediate patient visit is more involved with low to moderate severity, and will require a longer visit with the provider, i.e. sore throat.

An extended patient visit is where the member is having a physical examination or consultation for a chronic illness or consideration for surgery, etc. (moderate to high severity).

Are ongoing dental/medical problems (conditions) covered?

Since AmeriPlan® is NOT INSURANCE OR A HEALTH ORGANIZATION, all ongoing dental/medical problems (conditions) are accepted for contracted treatment plans including orthodontic treatment in progress.

Will maternity be included?
All medical needs are included as long as we have contracted providers offering this service.
Will my privacy be protected?
Yes. AmeriPlan® is compliant with all HIPAA regulations.
Does medical include hearing tests and hearing aids?
Yes. Hearing Services will be included under our Ancillary Services providers.
Is there a waiting period for new members?
No. Members can use the program as soon as they receive their membership cards.
Is there a deductible to be met from any of the health benefits?
There are no paper work to fill out, instant savings and no limits on visits to AmeriPlan® network providers.
Will all areas have specialists and ancillary services?
Yes. However, some specialists and ancillary providers may not be available in a particular geographic region.

Can AmeriPlan Health ® (CDHC) be used in conjunction with health insurance plans?

Yes it can, but it is always at the Doctor's discretion to accept both. As with our Dental Program (DVPC) benefits, your insurance should always be the primary payment form.

How is the discounted fee calculated with the Medical Program (CDHC)? Are fees still calculated based on Medicare fees?

The rates that the provider will charge are determined based upon either a set fee schedule that the provider has contracted with the physician network, or as a percentage off of their billed charges. In general, discounts will vary between 20% – 50%. Labs and Diagnostics will have discounts of up to 80%.

Can I pay with cash, personal check or personal credit card for services?
Yes.

Is the Total Health Discount Programs (CDHC) contract on an annual basis and cancelable at any time, like the Dental Plus Program (DVPC)?

Yes.

Do I have a choice of which hospital will be used?
Yes. The Hospital Advocacy Representative will negotiate with any hospital of the member’s choice.
Are there benefits for emergency services?
Yes. Emergency services may or may not be contracted with AmeriPlan Health®. Depending on the extent of the charges, these services may be eligible for the Hospital Advocacy Program.

How does the Hospital Advocacy Program work? Can you please explain the Karis (Hospital Advocacy) program and what the discount percentage will be?

The Hospital Advocacy Program will stay exactly the same. The service is designed to help members with their medical bills, which total $2,500 for a single incident. Charges can be incurred from multiple providers. The patient advocate pursues a wide range of options, from government entitlement programs to negotiating settlements and payment plans.

NOTE:   The percentage saved varies on a case-by-case basis.

What if I move? What if I or someone in my household travels out of state? Can we still use the Plan?

Yes, any Plan member  can use his or her Plan benefits with all providers in our nationwide network - regardless of his or her state of residence. AmeriPlan® providers are available US nationwide (except Alaska, Vermont, Wyoming, Montana, North Dakota and South Dakota.).

Will members receive a guaranteed discount?
All members should receive a 20% “minimal discount”. If a 20% “minimal discount” is not received, the member should call into Member Services and file the appropriate paperwork so the issue can be researched and resolved. All members will receive an EOB mailed to them which will have the discounted amount.

Please explain your 100% satisfaction guarantee.

If you are not satisfied within the first 30 days of becoming a member, you may cancel your membership in writing by mail to 5700 Democracy Drive, Plano, Texas 75024, fax to (469) 229-4595 or e-mail to stop@stopmembership.com . Your membership fee will be refunded. Please be aware that the one-time application fee and money paid for health care services and products are not refundable. After 30 days membership fees are not-refundable. You may cancel your membership at any time upon written request to AmeriPlan®.

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Last modified: 09/21/2009